Owners’ issues Procedure
Millstream aims to give good service to Owners and we are always happy to receive comments or suggestions on how to improve our services. However, if anything does go wrong you should proceed as follows:
Stage One
Your first recourse should be to speak to your Lodge Manager as most issues can be dealt with through this route.
If the Lodge Manager is unable to provide an answer s/he will ask a member of Millstream office staff to call in and see you or to write to you. In any event, a response to your issue will be given within seven working days of your making it.
Stage Two
If you feel your issue has not been dealt with satisfactorily, you should write to the Operations Manager at our office. A response to your issue will be given within seven working days of receipt of your letter.
Stage Three
If you still feel you have not received a realistic answer to your issue you should write to the Managing Director at Millstream Head Office. A response to your issue will be given within seven working days of receipt of your letter.
Millstream will respond to your issue in writing, but in certain circumstances, we may arrange a personal visit by prior appointment with you.